Please contact us at customerservice@americanneedle.com.au as soon as possible if you need to make changes to your order. Unfortunately if your order has already been disptached we are unable to make changes and you will need to follow our Returns & Exchanges process.

Yes, you can cancel you order if it hasn’t been dispatched yet. Please contact us immediately at customerservice@americanneedle.com.au if you wish to cancel. We cannot guarantee cancellation once an order has been picked and packed.

Please check your spam, junk and promotions inbox first. If you still can't locate it, please email us at customerserice@americanneedle.com.au and we'll resend it to you.

We do not currently offer laybys. If there is a specific item you'd like held, please email us and we'll do our best to help.

Orders are generally dispatched within 1–2 business days from our warehouse in Taren Point, Sydney NSW. During major sales, public holidays or peak periods, dispatch times may be slightly longer.

Once your order has been dispatched you'll receive an email confirmation with your tracking number. Please allow 24–48 hours for tracking information to update after dispatch. If you can't find your tracking email, please check your spam or junk folder.

Please note these are delivery estimates only and are provided by Australia Post. Actual delivery times may vary. 

AUSTRALIA

Standard Post

• NSW/ACT: 2-3 business days
• QLD/VIC/SA: 3-4 business days
• WA/TAS/NT:  5- 7 business days

Express Post 

• Same state (within NSW): 1-2+ business days 
• Interstate: 1-3+ business days

NEW ZEALAND 

Estimated delivery times to New Zealand through Australia Post Standard International post is 4-7 business days.

Please note: This estimate does not include delays caused by customs clearance or local postal services. 

Yes, we ship to New Zealand. Orders to NZ are delivered through Australia Post International and all shipping rates are calculated at checkout.

Australia Post Standard and Express orders can be delivered to PO Boxes.

Yes - we offer Click & Collect from our warehouse at 37 Mangrove Lane, Taren Point NSW 2229. Collection hours are Monday to Friday, 10:00am–4:00pm. Orders placed before 2:00pm are generally available for same-day collection. Please wait for your collection notification email before attending.

Please allow 24–48 hours after dispatch for tracking to update. If your tracking hasn't moved after this period, please contact us at customerservice@americanneedle.com.au and we'll investigate with Australia Post on your behalf.

International orders may be subject to import duties, taxes, VAT/GST and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. Please check your local customs regulations before ordering.

We accept returns on eligible items within 30 days of the delivery date, provided the item is returned to our warehouse within this period. Items must be unused, unworn and in their original condition with all packaging, swing tags and security devices still attached. Please see our full Returns & Exchanges Policy for more details.

1. Download and complete our return form from our Returns & Exchanges page

2. Place the completed form inside your return parcel

3. Send your parcel using a tracked postal service to: American Needle AU Returns, 37 Mangrove Lane, Taren Point NSW 2229.

If you are unable to print the form, please include a handwritten note with your order number, full name and reason for return.

Return shipping costs are at the customer's expense. We strongly recommend using a tracked and insured postal service as returned items remain your responsibility until received at our warehouse.

Yes - as long as the item is returned within 30 days of delivery in original unused condition with all tags and packaging intact, we are happy to accept a change of mind return.

Refunds are processed within 14 business days of receiving your returned item at our warehouse. Please allow additional time for your financial institution to complete the transaction.

To secure your preferred item, we recommend placing a new order for the item you'd like first, then returning your original item for a refund. Once we receive your return and it passes our inspection, a refund will be processed to your original payment method. If your preferred exchange item is out of stock, a full refund will be issued.

Yes - all American Needle products are officially licensed and authentic. American Needle has been producing officially licensed headwear since 1918.

Restock availability varies by product. Please email us at customerservice@americanneedle.com.au with the item you're interested in and we'll let you know if and when it's expected back in stock.

We're sorry to hear this. Please email us at customerservice@americanneedle.com.au as soon as possible with your order number, a description of the issue and clear photos of the item where possible. Our team will respond promptly to resolve the issue for you. Your rights under the Australian Consumer Law apply - if an item is faulty, damaged or not as described you are entitled to a replacement, repair or refund.