Shipping policy

Thank you for shopping with American Needle AU. The information below explains how we process, ship and deliver orders within Australia and New Zealand. 

 

ORDER PROCESSING

Our team aim to dispatch all orders from our Sydney warehouse during normal demand times within 48 business hours of receiving your order. If there are any issues identified with the order or delivery, we will contact you immediately to work through a solution. 

During major sales, public holidays or peak seasons, dispatch times may be slightly longer. 

 

DELIVERY

We ship all orders using the Australia Post network. Once your order has been dispatched, you will receive your tracking number. 

Where a signature is required and nobody is available to receive the parcel, Australia Post (or the destination country's postal service) may leave a collection card or redirect the parcel to the nearest collection point. 

 

ESTIMATED DELIVERY TIMES

Please note these are delivery estimates only and are provided by Australia Post. Actual delivery times may vary. 

AUSTRALIA

Standard Post

  • NSW/ACT: 2-3 business days
  • QLD/VIC/SA: 3-4 business days
  • WA/TAS/NT:  5-7 business days

Express Post 

  • Same state (within NSW): 1-2+ business days 
  • Interstate: 1-3+ business days

NEW ZEALAND 

Estimated delivery times to New Zealand through Australia Post Standard International post is 4-7 business days.

Please note: This estimate does not include delays caused by customs clearance or local postal services. 

 

SHIPPING COSTS 

Australia

  • Standard Post: $9.95 Flat Rate 
  • Express Post: $14.95 Flat Rate 

New Zealand

  • Standard International Post: $25 Flat Rate 

 

CLICK & COLLECT

Skip the wait and collect your order directly from our Sydney warehouse at no additional cost. 

Collection Address

37 Mangrove Lane, Taren Point NSW 2229

Collection Hours

Monday - Friday | 10:00am - 4:00pm

We are closed on weekends and public holidays.

Same Day Collection

Orders placed before 2:00pm Monday–Friday are generally available for same-day collection. Orders placed after 2:00pm will be available the following business day.

How It Works

  1. Add your items to your cart and select Local Pickup at checkout.
  2. You'll receive a collection notification once your order is ready - please do not attend until you have received this notification.
  3. Bring your order confirmation to the warehouse during collection hours and we'll have it ready for you.

 

CUSTOMS POLICY FOR INTERNATIONAL ORDERS

Customs & Import Charges

Every country has its own customs regulations.

International orders may incur import duties, taxes, VAT/GST, customs processing fees or other government charges once they arrive in the destination country.

Unless these charges are specifically collected during checkout, they are the responsibility of the customer. Your parcel may not be released for delivery until any applicable customs charges have been paid. 

American Needle AU:

  • Does not determine or control customs charges.
  • Cannot waive or reduce customs fees.
  • Cannot refund customs duties or taxes charged by overseas authorities
  • Is not responsible for delays caused by customs clearance.

If customs charges are refused and the parcel is returned to us, any return shipping costs or carrier fees may be deducted from any refund where permitted.

Once your order arrives in your destination country, it is handled by your local customs authority and postal service. American Needle AU has no control over customs processing times, import charges or delays caused by customs inspections.  

 

TRACKING & TRACING

Once your order has been dispatched, you’ll receive an email confirmation with your tracking number so you can monitor your delivery.

Please allow 24-48 hours for tracking information to update.

If you don’t see the email, check your spam or junk folder.

If your tracking hasn’t updated within 5 business days of dispatch, please contact us and we will investigate with Australia Post on your behalf.

For tracking issues or questions about your shipment, please contact our team at customerservice@americanneedle.com.au and we’ll assist you as soon as possible.